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Cloud queue management

The queue system you switch on from a browser.

Monitor, ticket kiosk and staff desk run on any screen with a browser. No on-site server, no technician visit: you pay a subscription, not for an installation.

Book a demo Try it here
Pharmacy · Waiting room 09:41
Number 27 Desk 2
Demo with sample data: every few seconds a member of staff calls the next number.

Why Virgil

Try it here: print and call.

Take a ticket from the kiosk, then call it from the staff desk. The monitor updates at the same moment, just like in the waiting room.

Kiosk · entrance

Welcome. Choose a service

Monitor · waiting room

Central Pharmacy09:41
Number A 003 Desk 1

    Staff · desk station

    Desk
    At the desk A 003 Counter
    3 waiting

      Demo with sample data: everything stays in your browser.

      Waiting room statistics

      They update with what you do above, just like in the Virgil dashboard. They start from a few sample tickets.

      Tickets issued
      0
      Called
      0
      Waiting
      0
      Average wait
      –
      Tickets by service CalledWaiting
      Wait time of the latest tickets called

      From the dashboard to the first number called, in an afternoon.

      Nothing to install on your premises. You set everything up in the web dashboard and connect each device with a link.

      1. Create services and desks

        In the web dashboard you define the queues at your location, the desks and what each screen shows.

      2. Open the link on the device

        Each screen gets a signed, single-use link. Open it once and the device stays connected to your account.

      3. Call the first number

        The customer takes a ticket at the kiosk, staff press “Call” and the monitor announces it, with a chime or a voice.

      Everything a waiting room needs, nothing more.

      Three components that talk to each other in real time, from the same account.

      Monitor, kiosk and staff desk, in sync instantly

      The kiosk issues the ticket, staff call it from their PC and the monitor shows it at the same moment. The call can play a chime or read the number aloud, with the wording you choose.

      • Calls with a chime or text-to-speech
      • Text placeholders: service, number, desk, date, time
      • Numbering that restarts every morning

      More queues, more desks, more locations

      Each location has its own services and screens, and you manage them all from one dashboard. If a customer is in the wrong queue, staff move them to another one and they keep their number.

      • Move a ticket to another queue and keep its number
      • Pause and resume a service with one click
      • Staff can print on behalf of the kiosk

      In control even when you're away from the desk

      See in real time if a printer is offline or out of paper, before the queue notices. Statistics show when the peaks arrive and how long customers wait.

      • Live printer status
      • Statistics on tickets and waiting times
      • One device per component: no duplicate screens
      Digital signage
      The monitor alternates numbers with announcements, promotions and notices.
      Your look
      Colours, backgrounds, rows and graphics for every screen, right down to the CSS.
      Italian and English
      Interface and call texts in both languages.
      Bookings
      Online appointments that join the same queue. Coming soon.

      Use the screens you already have.

      Virgil doesn't sell hardware. Any screen with a browser can become a monitor, a kiosk or a staff desk.

      Monitor
      Any TV or screen connected to a PC, to an Android box or with a built-in browser.
      Kiosk
      An Android tablet or a touch PC. If you want paper tickets, an 80 mm ESC/POS thermal printer.
      Staff desk
      The PC already on the counter, in the browser. Nothing to install.
      Kiosk apps
      Android app and PC client for screens that must stay on, full screen, all day.

      A subscription, not an installation.

      Traditional queue systems are bought once and grow old on your premises. Virgil lives in the cloud and keeps improving on its own.

      Aspect Traditional queue system Virgil
      SetupSite visit and installationFrom the browser, same day
      Upfront costOne-off system and licenceRecurring subscription
      HardwareProprietary, tied to the vendorYours: TVs, tablets, PCs, standard printers
      UpdatesTechnician on siteAutomatic and continuous
      Multiple locationsOne system per locationAll from one dashboard

      Call a number, not a name.

      Nobody in the waiting room hears anybody's name. Customers know when it's their turn, and their privacy stays at the desk. Each business keeps its data separate from everyone else's.

      Built for anyone with people waiting

      • HealthcarePharmacies, clinics, laboratories, practices
      • RetailDeli counters, customer service, shops
      • Public officesRegistry offices, citizen help desks
      • Advice centresTax returns, paperwork, consultations
      • ServicesCar dealers, garages, repair centres

      Frequently asked questions

      Can't find the answer? Write to us.

      Do I need to buy hardware?

      Not necessarily. The monitor is any TV or screen with a browser, the kiosk can be an Android tablet or a PC, and if you want paper tickets a standard ESC/POS thermal printer is enough. If you prefer, we'll suggest what to buy.

      Do I need a technician to install it?

      No. You set up services and screens in the web dashboard, then open on each device the connection link you generate there. For dedicated TVs and kiosks there's also the Android app and the desktop client, which load the same link.

      What happens if the connection drops?

      Virgil is a cloud service: monitors, kiosks and staff desks need the internet to talk to each other. When the connection comes back, the devices reconnect on their own.

      Can I manage several locations?

      Yes. Each location has its own services, desks and screens, and you manage them all from the same account.

      Can I customise what customers see?

      Yes: colours, backgrounds, number of rows, call texts, voice or chime, and signage content between one call and the next. If you want to go further, you can edit the CSS.

      How much does it cost?

      Virgil is paid as a subscription, with no system to buy. The price depends on how many queues, screens and locations you need: tell us about your situation and we'll make you an offer.

      Let's see it on your screen.

      Tell us how waiting works at your place: we'll show you Virgil set up for your location, with your services.

      • 30-minute online demo
      • No commitment

      Your email app opens with the request already filled in. How we use your data: privacy notice.

      Partner programme

      Install screens and tills? Bring Virgil to your customers.

      We're looking for installers, POS resellers and integrators who look after local businesses. You know the customers and do the installation, we provide the software.

      Become a partner

      Your email app opens: tell us where you work and with what kind of businesses.

      • All your customers in one console

        Activate customers, follow their subscriptions and open their dashboard when they need support.

      • Partner terms

        A partner price list per location, screen and module, separate from the end-customer one. We set it up together.

      • The hardware stays yours

        Virgil doesn't sell screens or printers: you offer and invoice the hardware and the installation.

      • Your customer's brand

        The business's logo, titles and colours on monitors and kiosks, set up from the dashboard.